KYC stands for "Know Your Customer." It's a verification process required by law for all financial service providers in Kenya and globally.

Before you can invest through Ndovu, we are legally required to verify your identity. This protects you, your money, and the integrity of the financial system.

Why is KYC required?

• It's the law: Kenya's financial regulations, including anti-money laundering (AML) and counter-terrorism financing (CTF) laws, require all investment platforms to verify the identity of every client.

• It protects your account: Verification ensures no one else can open an account in your name or access your investments.

• It protects the financial system: KYC helps prevent fraud, money laundering, and other financial crimes.

What documents do I need?

To complete your KYC verification, you will need:

1. National ID or Passport

   • A clear photo or scan of your Kenyan National ID (both sides) or a valid Passport

   • The document must not be expired

   • All details must be clearly visible and readable

2. KRA PIN Certificate or Tax Certificate from your jurisdiction of residence

   • If you are a Kenyan resident: Your KRA PIN Certificate

   • If you are a resident of another country: The equivalent tax registration certificate from your country of residence

   • This is required for tax compliance purposes

3. A clear selfie

   • A recent photo of yourself in good lighting

   • Your face must be clearly visible

   • No sunglasses, hats, or anything that obscures your face

How to submit your documents:

1. Log into the Ndovu app

2. Go to the Verification or KYC section

3. Upload your National ID or Passport

4. Upload your KRA PIN Certificate or tax certificate

5. Take and upload a selfie

6. Submit for review

How long does verification take?

Verification typically takes upto 24 hours from the time you submit complete and correct documents. You'll receive an in-app notification once your account is activated.

Common reasons for rejection:

• Blurry or unclear document images

• Expired ID or tax certificate

• Missing documents (e.g., uploaded ID but not KRA PIN certificate, or vice versa)

• Facial verification failure (selfie doesn't match ID photo)

• Details on documents don't match your registration information

If your KYC is rejected, you'll receive a notification with the specific reason and the option to resubmit the affected document.

Is my information safe?

Yes. All documents you submit are encrypted and stored securely. We use your information solely for identity verification and regulatory compliance. We do not share your data with unauthorized third parties.